Learn how to navigate traveling during COVID-19 and beyond.
Coronavirus has now touched all of our lives and our thoughts go out to our customers and holiday home owners who have been affected. However, after a very difficult year it feels as though there is finally some light at the end of the tunnel!
If you are due to be travelling to a Rent private holiday home or are currently deciding whether to book, then please relax as you are in good hands. If the FCDO advice was to change again due to the Coronavirus and you were unable to travel, then we will defer your booking to a later date at no additional cost to you.
In summary this means that:
- You will not lose your deposit; it will be transferred to your replacement booking.
- Rent private villas will also waive all admin fees for amending dates for bookings affected by Covid19.
- You can still look forward to your Rent Private Villas holiday experience!
Covid-19 Cleaning Standard
As travel restrictions continue to open up, villa holidays are set to be more popular than ever. We are working closely with our owners and property managers to ensure they feel well prepared to welcome our guests. We've provided them with enhanced hygiene guidelines and cleaning checklists to ensure their property meets appropriate hygiene standards in line with Covid-19.
We are also encouraging owners to implement self-check-in through technology, electronic key boxes or other means where possible if they haven’t already got this in place, as well as adhere to social distancing measures. For example, requesting Housekeeping to only go into homes when guests aren't present and providing a contactless service for the extras booked through our online Concierge Team. If you have any specific property-related questions feel free to ask our friendly team when you enquire.
Please note that due to the effects of Covid-19 there may be some local businesses and services mentioned on your holiday home listing page, which may not be open/available. We apologise in advance for any inconvenience.
Terms and conditions
For British citizens, the right to change your dates will depend on whether you are deemed free to travel to the specific region where your holiday home is located, as determined by the official advice from the FCDO that can be found here: www.gov.uk/foreign-travel-advice.
For foreign nationals, the right to change your dates will depend on whether you are free to travel to the specific region where your holiday home is located, as determined by the official advice from the governing body of your country of residence.
Date changes may be requested up to 28 days before your holiday start date.*
Bookings may be moved to any alternative available dates in the same property.
The full balance will need to be paid 8 weeks before the original holiday start date in order for us to confirm the date change.
*If travel restrictions have been temporarily lifted, but then are reinstated again within 28 days of your holiday start date, we would work closely with the owner to try to find a solution for postponement.
If an official travel warning has been issued and an official government institution advises against “all but essential travel” to your holiday destination, then we will liaise with the holiday home owner or property manager on your behalf to defer your holiday (with no additional admin costs to pay). All Tourists are advised to keep up to date with official government institution the advice for the country they are travelling to.
In this case you can change your reservation free of charge up to 30 days prior to the arrival date. Please contact us 30 days before your arrival date at the latest to accept our free of charge days changing offer. Bookings may be moved to any alternative available dates of equivalent monetary value or only pay the difference
If the booking is cancelled at a later date or the arrival does not take place without prior notification, the general cancellation fees apply according to our terms and conditions.
However, you would need to check your policy to confirm.
Please note, this only applies to bookings where the dates changing has been requested more than 30 days prior to the original start date